App FAQ

Frequently Asked Questions

How many inspectors can scan at the same time?

Everyone with a phone can simultaneously login and start scanning karts which speeds up the inspection process.

Can I try before I buy?

Absolutely!  Send an email to [email protected] to setup an account. 

What if my phone crashes or freezes?

Close and reopen the Racer Scan app or delete it and reinstall. Don’t worry all your saved scans are securely stored in the cloud.

What is the quick scan feature?

Scan or manually enter a barcode. If found the barcode will be highlighted green in the racers list of scanned barcodes. If you see a red exclamation this indicates a new barcode has been found and is not allowed on this kart.

Can I use a scan gun?

Yes, Racer Scan tire barcode scanning software is Bluetooth compatible with a scan gun. Please email [email protected] for any questions and the scan gun we use.

Can I print the barcodes

You can view and print a complete list of racers and their scanned barcodes for each class either through https://data.racerscan.com or directly in the app. To generate a PDF, click the “Print Barcode List” button at the bottom of the race class list. If you’re using a mobile device, ensure that pop-up blocking is disabled in your settings. For any questions or assistance, feel free to contact us at [email protected].

Can racers send pictures of their tire barcodes and have inspectors add them to the app?

Yes, racers can take photos of their tire barcodes and email them along with the details of the race they’re participating in. Inspectors can then use the app to scan the barcodes directly from their desktop monitors.

If a location is deleted from the barcode locations dropdown what happens to the barcodes it was added to?

Once a location is added to a barcode, it remains unchanged, even if deleted from the barcode locations dropdown. The same goes for the location’s spelling which cannot be edited after being added.  In the racer detail, the location, time stamp, and barcode cannot be modified, only deleted. A new field, ‘Tire Note,’ allows inspectors to add notes if a change is needed.

Is there an data import option

Yes, there are two templates available for importing data into the Racer Scan App or https://data.racerscan.com. Click import templates for instructions.